How to allow Service Desk Customer to transition status via the Customer Portal

[Ghislain Herbaut]

Hello Everyone

Through my Customer Portal, I would like give access to my customer to complete the last step of my workflow :  I mean, to transition the ticket from status "Approval pending on customer" to  status " Closed"

Thank you for your support (permissions scheme settings don't work as I was expected to....)

Regards

keep motivated....

[Manon Soubies-Camy · Accepted solution]

Hi @Ghislain Herbaut,

You can show a transition to customers by clicking on the transition and then ticking the following box:

Hope this helps!

- Manon

[Ghislain Herbaut]

Works fine. Thank Manon.

[GRUPO NEXT]

Hi,

In my sessions doesnt appears this option?

[Wolff]

@GRUPO NEXT  Your on the Status, not on the transition. 

Try that ... 

[GRUPO NEXT]

Please, can you show me with a screenshot? Or where do I go to? I am new in JIRA...

Thanks in advance for your help and attention 

[Wolff]

Here it is.

Just click on the Transition (The Line) 
Then the option will appear. 

[GRUPO NEXT]

Hi again Wolff,

Sorry for my insistence, but i need your help again.

Yesterday I give access to my customer to re-open and closed the ticket status as you told me,  but I have two new problems:

We are receiving a lot of mails with this subject: Re-open issue when reporter comments' failed!

I have tried to open the links are in the mail, but I dont understand anything.

My customer can change the status to Closed, but he doesn't see the re-open status. I dont understand.

Thanks a lot for your help.

[Wolff]

Sorry, im not familiar here.. just using this as well for the last year. 

But had the same issue you had above. So I could help there. 

Good luck finding a solution. 

[GRUPO NEXT]

Ok!!!

Many thanks