How to create and asset via automation that includes a new object attribute

[Samantha Goessner]

I am trying to create a new object via automation from a JSM issue using the fields in the issue to populate the Asset Attribute fields. 

I am running into the problem where one of the fields is a related object attribute. 

I would like when I enter a new/unique value for the object field that it will add the value and create a new object in the related table. 

The use case is creating a new contact  There are two object type within the Asset schema 

1.Contact 

2. Company

The issue shows the company, but it will not move to the asset object

 

This is the Automation I currently have set up where all fields other than company are added correctly.

[kiestone]

What I would do is have a separate step that adds the company if it doesn’t already exist, and then after that, you would be able to use the attribute in your following step that adds the contact I do not believe that the create asset object is smart enough to be able to create the related asset in the other table. 

I do have other suggestions if this does not work.  Because of doing it within the same automation, you may also need to do a re-fetch before adding your contact between the two steps

[Samantha Goessner]

Hi, thanks @kiestone , Adding the step to add the company and re-fetch did add the company and added it to the customer company attribute field, but it is creating duplicate companies. To correct this would you recommend adding a lookup object step?

Something like:

1. Branch > Look up Company > if null > then create company  

2. Re-Fetch 

3. Branch > create Contact Object