How to customize the process for users requesting access for other users?

[Brock Jolet]

Our organization has enabled everyone in the company (via domain) to access a request portal. For more advanced permissions, they need to use a request form on the said portal to provide information and generate a ticket for our tech team.

However, Atlassian makes it too easy for users that already have advanced permissions to request access from within the UI for other users. I want to disable this and replace it with a request form prompt.

I have not found a way to do this, but I assume other people are in a similar boat.

[Brant Schroeder · Accepted solution]

@Brock Jolet It sounds like your advance permissions are agents.  Agents can raise a request for other users.  Is there a reason you have so many agents?  

[Brock Jolet]

I regularly get access requests via the administration portal from users licensed with, for example, Jira Software licenses, that are trying to add someone to their project who does not have a Software license. I don't want them to be able to do this.

We have a request portal form in a Jira Service Management project for users to request a Jira Software license, Confluence license, etcetera. This should be the only method that our users can use.

[Brant Schroeder]

@Brock Jolet There is no functionality that would prevent this access once it has been granted.  Sounds more like a process education and enforcement issue.  

[Brant Schroeder]

@Brock Jolet Can you accept this answer to help others?