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How to filter users manager from jira issues ticket object

Anil Reddy Ailloni September 12, 2025

Hi Folks 

I'm fetching all the tickets details from jira API, in that data I want the field to fetch the manager details of the assign and reporter of the ticket. Any way to get those details.

1 answer

0 votes
Trudy Claspill
Community Champion
September 12, 2025

Hello @Anil Reddy Ailloni 

Where is the manager information stored in your Jira instance? Have you added a field to the issues for that? Or are Assignees and Reporters linked to Asset Objects that can provide their Manager information?

Anil Reddy Ailloni September 14, 2025

Hi @Trudy Claspill ,

There is no added field for manager details in issues tickets. I want to fetch the manager details by using assignee and reporter name or mail-id.

Trudy Claspill
Community Champion
September 14, 2025

From where do you want to fetch that data? Is it stored somewhere in Jira? Is it stored in another system or application?

Anil Reddy Ailloni September 15, 2025

I'm trying to find an API to fetch manager details of users, Actually we are trying to build powerBI dashboard with jira data to provide some insights to customers.

Trudy Claspill
Community Champion
September 15, 2025

Are you able to manually find information about a user's manager in Jira?

Jira does not natively gather or store information about a user's manager. If you have not customized the app to do that, then you can't get information from Jira that doesn't exist in Jira.

Your company may have done some customizations related to user provisioning to add more information into Atlassian Cloud for users. If that is not your area of expertise, or if you are not an Administrator for your company's Atlassian Cloud Organization, then I suggest that you consult with those individuals to find out if the information you seek is even available.

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