How to send the email notification to multiple email addresses what issue moves to a specific status

[Prateek Phadke]

In a work flow I need to send change of status notification to multiple email addresses when a specific status is achieved. e.g when an issue moves to resolved status I want to notify 2 different teams about the resolution without assigning the issue to them or without adding them as issue watcher.

 These email addresses are different from watchers/reporters/assignee email addresses.

[Andy Heinzer · Accepted solution]

Natively, Jira is not very adept at sending notifications to email addresses that are not also user account addresses.  So if you are looking to send out these notifications to specific addresses that are not part of the watchers/reporters/assignee/etc, I would suggest the use of a 3rd party plugin to Jira that is better suited to accomplish this.

I believe that the Email this Issue plugin can do this.  However there could easily be other plugins in our marketplace that might have this same functionality.

[Prateek Phadke]

Thanks for your reply Andrew. I achieved this by following these simple steps:

1. Create a new user group. 

2. Add all the email addresses where I wanted to send communications. I actually didn't mention about the possibility to create a dummy user for each address in my question. Sorry for that :-)

3. Create a custom event that triggers on the required transition to send a notification. Add user group as a receiver of communication.

Hope this helps someone else.

[Nani]

Hi @Prateek Phadke 

I am also in same issue, Can you elaborate this please..

Mainly 3rd point ? where I need to create custom event ? Were to add user group?

Thanks.