I need to add a JIRA Cloud automation based on length of a custom short-test feild.

[Michael Savedra]

What I'm trying to acheive is to trigger an action (comment) when a ticket is raised based on a condition that if the text length within a custom feild exceeds a certain length (21 characters). 

The conditions available to me do not seem to give me this option so I beleive I will need to use Scriptrunner? I'm just not sure how to integrate that with the JIRA Cloud automation conditions. 

Please help :)

Many thanks,

Mike

[Mark Segall · Accepted solution]

Hi @Michael Savedra and welcome to the community!

So if I understand correctly, you would want something like this...

For copy/paste purposes, here's the smart value:

{{issue.customfield_xxxxx.length}}

Note - xxxxx = your custom field ID

[Michael Savedra]

Hi Mark, Glad to be here!

That's super helpful I will give that a try. 

What I'd also be looking to do would be to add the total length of 2 custom fields and then if the sum is greater than 21, to then trigger the comment action. (First name and last name being separate custom fields).  I assume this would need to be done with Scriptrunner? 

Many thanks,

Michael

[Mark Segall]

That should be possible with native automation as well.  You could do something like this in your advanced compare condition:

{{issue.<customfield1>.concat({{issue.<customfield2>}}).length}}

[Michael Savedra]

Amazing thank you Mark! 

Seems I need to familiarise myself with the smart values a bit more. 

Much appriciated :) 

[Mark Segall]

Happy to help!  Yes - Smart Values are amazingly powerful.  Here is my favorite reference (note - this takes you to text fields, but the right navigation has a plethora of other docs on them):

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/

[Michael Savedra]

Hi Mark,

The first example you shared works perfectly. When concatenating teh two fields though, the automation doesn't seem to recognise the Smart value i've put in. Am I formatting this correctly?:

"{{issue.customfield_21635.concat({{issue.customfield_21636}}).length}}"

Thanks in advance,

Mike

[Michael Savedra]

Ignore me I figured it out (second set of curly braces not required)

Thanks again for your help!