I want automation to create a new ticket in different project where the transactions moved from one

[N Sreenivasulu Reddy]

Hi Team,

I want automation to create a new ticket in different project where the transactions moved from one status to another status and need to copy the comments as well.

[Trudy Claspill]

Hello @N Sreenivasulu Reddy 

Have you tried to construct this rule? Have you reviewed the available documentation?

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

And free training?

https://university.atlassian.com/student/catalog/list?search=Jira+automation

Show us what you have so far. Tell us what part you're struggling with.

[N Sreenivasulu Reddy]

HI @Trudy Claspill ,

Thanks for the response I tried the automation rule working fine and ticket is creating but comments is not capturing. 

Thanks,

Sreenivasulu N

[Trudy Claspill]

There are posts about copying comments from one issue to another.

Here is one about doing so when you have cloned an issue.

https://confluence.atlassian.com/jirakb/how-to-copy-comments-from-the-original-issue-to-the-cloned-issue-1236601599.html

[N Sreenivasulu Reddy]

Hi @Trudy Claspill ,

Appreciate your answer,

The above automation rule is expected to be created within the project that contains the cloned issue, 

and currently I am looking for in different project new ticket should be create copying old ticket data like summery, description, issue comments. 

Please advise me if I am missed anything here.

Thanks,

Sreenivasulu N

[Trudy Claspill]

Did you try searching the Internet for "jira cloud automation create issue and copy comments"?

I did and found multiple posts.

This one seems like it matches your scenario.

https://community.atlassian.com/t5/Jira-questions/can-add-comments-to-newly-created-issue-in-automation/qaq-p/2725970

[Luka Hummel - codefortynine]

Hi @N Sreenivasulu Reddy

To automate the creation of a ticket in a different Jira project, including copying comments, our app Deep Clone for Jira can be an excellent solution. Deep Clone allows you to clone issues across projects while retaining comments, attachments, and other data. 

You can read more on how to trigger Deep Clone via Jira Automations here.