IQL Condition - Change Object Status

[James Calimutan]

Please help with a better syntax to generate an issue when the status of a computer or mobile device is set to pending return.

[Mark Segall · Accepted solution]

Hi @James Calimutan 

You'll want to combine your conditions into one. Right now your conditions are sequential and will likely collide.  Try a single IQL condition with this:

ObjectType IN(Computers, Mobile Devices) AND "Status" = "Is Pending Return"

[James Calimutan]

Thanks @Mark Segall ! I keep getting this error. I have tried = "Is Pending Return", IS "Pending Return" 

[Mark Segall]

Hi James - You need an EQUALS in your query like I posted above for statuses.  This worked for me.  Also, be cautious with case sensitivity.  IQL can be fickle with that.

[James Calimutan]

Hi Mark. Still getting that error message unfortunately

[James Calimutan]

Thanks Mark. This is sorted. Made a few adjustments and it is now working.

[Mark Segall]

Ahh - Your status was called "Pending Return".  It was hard to tell if that "IS" was being inserted by the automation or what you actually called the status.  Glad you sorted through all of that and got it working.