Import Users & Passwords from external system

[Albert Manuel]

Hello,

It is possible to import users and their passwords from an external system?

We have a php custom ticketing system and we want to move to Jira Service Desk but we are having lots of clients and we need to migrate them somehow. How is this possible? How to import the passwords?

Thank You

[Rudy Holtkamp · Accepted solution]

Hi @Albert Manuel ,

Yes it is possible, if you can export the username, password, email address, display name from your PHP custom ticketing system then you can create a script with the help of the Jira REST API: https://docs.atlassian.com/software/jira/docs/api/REST/8.12.1/#api/2/user-createUser

Rudy

[Albert Manuel]

Hi @Rudy Holtkamp  thank you for your answer.

But what if the passwords are encrypted? If i import them trough Rest APi, jira will know how to convert them?

[Rudy Holtkamp]

Then you still can create the users, but you can't import encrypted passwords. 

You can generate a password for them in the script and email them the password when their account is created. If you use Python for scripting you can make use of the secrets library.