Installing Service Desk over JIRA Software that has expired maintenance license

[Sam Issa]

Hi All

I have Jira 7.4.3, license expired 2-3 month ago.

my team asked to try out Service Desk,

I couldn't find how to enable it from existing Jira under Application admin menu.

(by the way, my server can't reach the internet).

I downloaded Service desk package and tested installing it as an upgrade on a test bed of existing Jira, but it failed to start up due to my license being expired.

Do i need to renew Jira license in order to Install new Service Desk License (either trial or full) ?

regards

Sam.

[Alexey Matveev · Accepted solution]

Hello,

You should install Jira Service desk as an application. The correct version of Jira Service Desk for your Jira 7.4.3 is 3.6.4.

Or you can get a trial license for you Jira Software and try to update it. Try it first on a test instance.

[Sam Issa]

Thanks Alexey, 3.6.4 instaled perfectly and now up & running.

best regards

Sam.

[Alexey Matveev]

You are welcome!