Invalid email address error when adding to Organization → Add customer

[Jan Šimek]

HI all,

I would like you to ask to contact somebody from Attlassian Team, as this has been issue in the past and it seems that it should be fixed, but if I have tried myself it is popping up again. Not always, but just at some email addressess. 

Links to the previous issues:

https://jira.atlassian.com/browse/JRACLOUD-71723

https://community.atlassian.com/t5/Jira-questions/Invalid-email-address-when-inviting-customers-to-Service-Desk/qaq-p/1032449

[Jan Šimek · Accepted solution]

So I have found an workaround. IF this pops up, you can add this email address to different project, where it for some reason works and then under Project settings → People you delete it. Then you go back to the original project aaaand for some reason adding new customer works.

TBH I have no idea why, but it just does. This seems to me like a bug.

[Nic Brough -Adaptavist-]

I suspect this is a different problem to the previous issue, as you don't have a message about read-only directories.

The only thing we can do here is question the email address's validity. 

1. Does it actually exist?  Can the person receive email at it from other places? 

2. Could it be an incorrectly formatted address that a badly written email service allows  you to set up despite not being valid?  Check the formatting in the address, does it have any "special" characters in it other than . and @ ?

[Jan Šimek]

Email addresses does exist and we are using it on day to day basis, so I know it works. Also it was asking for validity multiple emails and there were more of these "invalid emails". 

I was checking and it is not due to special characters, because there are not any.

[Jan Šimek]

@Nic Brough -Adaptavist- I think I have find the issue. Because for some reason adding did not work I have tried in different project, where it worked just fine, so I suppose there is something wrong in my permissions?  Also I am not sure what is the difference between Service Desk Customers in Project settings → People and Organization → Customers?

It seems the same to me, but since I don´t want anybody to have invitation and neither to be able to browse projects etc I am rather asking, so that no issue is done.

[Jan Šimek]

@Nic Brough -Adaptavist- So I have found an workaround. IF this pops up, you can add this email address to different project, where it for some reason works and then under Project settings → People you delete it. Then you go back to the original project aaaand for some reason adding new customer works.

TBH I have no idea why, but it just does. This seems to me like a bug.