Is there a way for me to trigger automation if an issue has not been updated recently?

[Katelyn Melanson]

I am looking to implement an automation rule that says "If this issue has not been updated/commented on in X amount of time (say 48 hours) trigger a comment out to the assignee. 

[Pramodh M]

Hi @Katelyn Melanson 

Please find the below details on creating Automation

Have the scheduled Automation to run every day based on your timeline

JQL is as follows

updated <= -48h

And you can specify project if you need to restrict issues to a specific project

updated <= -48h AND project = project-key

Add the Action to comment to mentioning assignee with the message

Let me know if the approach is fine.

Thanks,
Pramodh

[bmccoy]

Hi,

You will also need to uncheck the option "Only include issues that have changed since the last time this rule executed" (as the issues you want to pick up explicitly haven't changed).

I would also recommend adding a status check to the JQL (e.g. not done) so that it doesn't pick up closed tickets.

Cheers,
Brydie