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Is this valid email?

Sadagopan, Srinivasan (S.) January 2, 2024

Hi Team - My business counterpart got the below email. Is this valid email?

Screenshot 2024-01-02 at 8.37.21 PM.png

2 answers

0 votes
Jack Brickey
Community Champion
January 2, 2024

 What URL is the "add payment details" associated with? 

0 votes
Jack Brickey
Community Champion
January 2, 2024

That looks a bit fishy given you appear to be on Premium and therefore assume you already have payment details configured? Are you on a trial by chance?

Sadagopan, Srinivasan (S.) January 2, 2024

Not sure abt JIRA Service Mgmt though. How to check this?

Sadagopan, Srinivasan (S.) January 2, 2024

We are using JIRA for project mgmt, Scrum & Kanban boards

Rebekka Heilmann _viadee_
Community Champion
January 2, 2024

Assuming you are the Organisation or Site Admin: Go to admin.atlassian.com , choose your Organisation and select the tab "Billing".

Sadagopan, Srinivasan (S.) January 2, 2024

I am not the admin, do not know who the admin is. Can you let me know the admin user so that I can reach out to respective person pls? Or confirm if the email is valid and needs any action from my org?

Jack Brickey
Community Champion
January 3, 2024

to be clear, I do not work for Atlassian, and therefore cannot assist you with identifying your administrator. Having said that if you are not the administrator or the billing contact, then you should not be receiving any email from Atlassian on updating billing info. Therefore I would ignore this email.

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