Issue Collector reporter for external users

[rmax]

I am creating a feedback form for external users but the Reporter field is requesting a Jira user as a default user.  How can I set it up so that external users are recorded as the reporter when the feedback form is submitted (e.g. their email address)?  It is a Company Managed project in Jira Service Management.

[Sebastian Krzewiński]

Hi @rmax 

Based on doc (https://support.atlassian.com/jira-cloud-administration/docs/use-the-issue-collector/):

Select either of the following:

• Always use Issue Reporter — select this option to ensure that the default issue reporter you specify above will always be the reporter of issues created by submission of the Jira feedback form on your website.

• Attempt to match submitter email address — select this option if you want the reporter of an issue created by submission of the Jira feedback form on your web site, to be a Jira user whose email address matches the email address specified in the email field of the Jira feedback form.

If the Jira user does not have the Create issues project permission in your Jira project, the default issue reporter you specify above will be used as the issue's reporter.

Based on above if user don't exist in Jira will not create new account but pick defined user and set as reporter.

What you can do is to create an automation rule which will be triggered when ticket is created. Then rule will be able to check email from description (external mail should be at the bottom of description) and by using Rest api you can create a user. This is poc and I didn't test it but I think that this can work.

Regards,

Seba

[rmax]

Thank you for your reply, I have no access to api and we didn't want to use any developer time. If there are any other solutions that would avoid either that would be great.  Otherwise as I understand it, external users can still use the form but when it comes through onto the service desk it would be reported by the Reporter, a jira user.  Not ideal but as the user is able to enter their name and email address we can hopefully capture their details there.