JAC like project available for organizations and expose Components to agents and end-users

[Stefan Froehlich]

Good afternoon all,

I am curious if anyone has an idea on how we could build something similar to what Atlassian offers with JAC but internally in our organization?

The main features I would be looking for is for long-term feature requests and bugs to be able to expose them the same way features and bugs are available to the public in the JAC and users can simply watch them for updates.

The second feature would be how we can expose the currently available Components including the descriptions to the organization?

We are currently using PowerBI to provide some sort of Dashboard but we haven't found any good way of adding latest comments to issue details yet in any useful way.

Anyone else have experience this and/or suggestions how we could do this internally?

Thank you,

Stefan

[Aaron Pavez _ServiceRocket_]

Hi @Stefan Froehlich 

The ways I've seen them do something similar is with an ideas portal like Aha!:

https://support.aha.io/aha-ideas/support-articles/ideas-portals/ideas-portal-settings~7444660578472674584

Something similar to JAC will be an open project with a redirection to view all issues.

Mind you JAC is using Jira datacenter version.

In DC, there is a wealth of customization options available that allow you to conceal various elements, making it the only viable alternative to JAC.

Regards

[Stefan Froehlich]

Ah its the DC version thank you for pointing that out, that makes a lot more sense. appreciate your response and I'll be looking into this Aha! portal as well!

[Stefan Froehlich]

Sorry I actually do have a follow-up question on this:

Something similar to JAC will be an open project with a redirection to view all issues.

 Can you expand a bit on this? Would be be able to provide visibility into tickets from let's say two different projects without issuing a license to every single user?

Thank you,
Stefan

[Aaron Pavez _ServiceRocket_]

You can open your Jira to the world if needed. Just make sure you have set the proper permissions.

https://confluence.atlassian.com/adminjiraserver/control-anonymous-user-access-975034642.html

But it will be tricky since they can see all issues given browse permissions. Not edit but view.

You can create another project and open that one instead.

You can disable comments if needed.

Regards

[Troy Anderson]

So Atlassian hasn't forced themselves into the cloud yet??  And don't you love how every solution in these Jira forums involves installing something other than Jira?  My snark is strong today...

Here is the link for managing anonymous access in Cloud:  https://support.atlassian.com/jira-cloud-administration/docs/allow-anonymous-access-to-projects/

As a software company, being able to give my customers JAC-style access to our work items (to follow defects, vote on enhancements, etc) is a no brainer.