JIRA Site Ownership

[Dean Bazeley]

Hi,

My colleague who is the Site Administrator currently gets email copies of everything done in JIRA as the account is linked to his own email address.

We currently have 4 users showing as Site Admin.

He is due to leave shortly so I'm wondering if I was to create a new Site Admin with a generic email address, remove all other Site Admins could I then follow the steps in https://confluence.atlassian.com/cloudkb/transfer-jira-or-confluence-account-ownership-to-another-user-691012069.html?_ga=2.26487485.140126280.1553504464-1178489983.1547824845 to transfer from my colleague.

If I do this what will happen to any tickets currently assigned to my colleague, do they also get transferred.

Any guidance would be appreciated, many thanks.

Regards Dean.

[Angélica Luz · Accepted solution]

Hi Dean,

In this case, as you are a site-admin and there are more site-admin, it's not necessary to create a new one. You can add the groups mentioned on the documentation and then your colleague will have to access my.atlassian.com/product in order to add you or other colleagues as billing or technical contact.
Regarding the tickets where he is the assignee, the best option is to bulk change assignee to another user, so all new notifications from the tickets will be sent to this other user. The change to the billing contact and removing him as administrator won't affect his work on the instance.

Regards,
Angélica

[Dean Bazeley]

Thanks Angelica.

The major issue is that the hundreds of daily responses to tickets are all emailed to the site-admin users email address as copies of communications. 

I'm thinking of removing all other site-admins so that the emails go to the newly created site-admin, with a new email address.

Let me know if you would agree that this is the best way to manage or not.

With regards to the tickets, noted. Will do the bulk change as suggested.

Regards Dean.

[Dean Bazeley]

Hi Angelica,

Did you see my response. Would appreciate any assistance.

Regards Dean.

[Angélica Luz]

Hi Dean,

Something that it's important to check is what type of email the site-admin is receiving. Sometimes it's not the group site-admin that receives notification, but the single user.
On the "Notification" menu in the project settings, you can check if the site-admin is listed as a single user or as the group "site-admins".
Related to other types of notification, about the account, billing, only the site admin who is the main billing and technical contact will receive this type of email.

Regards,
Angélica

[Dean Bazeley]

Hi Angelica,

Thanks again for your response. The majority of the hundreds of emails are updates/comments/resolved ticket notifications in Jira Service Desk.

I've looked at the Notifications all events are set to send notifications to the Current Assignee, Reporter and All Watchers. Site-Admin or Simon P is not shown.

I've attached a screenshot example of some of the emails i personally get.

I basically want to change it so that instead of it showing Simon P (JIRA) I want it show Support.

Please advise.

Regards Dean.

[Dean Bazeley]

Hi,

Sorry, forgot to add image.

Regards Dean.

[Angélica Luz]

It looks like these emails are related to automation, so when the automation runs, it will show as if Simon had updated the ticket.
This information can be found in Project settings > Automation.
These are the two options that may be generating notifications on Simon's behalf.

You can change it to another user that has a license and is an administrator in the project.

[Dean Bazeley]

Hi Angelica,

Thanks for all your help in getting this matter resolved, very much appreciated.

Regards Dean.

[Angélica Luz]

You are always welcome Dean!
If you have any other question, please count on us.

Hope you have a great day.

Regards,
Angélica