JIRA is creating 4 tickets of same description after Upgrade

[Navam Rajput]

After upgrading Jira to 8.2.4 , in one project JIRA is creating 4 tickets of same description and type ,whenever we try to create a new ticket 

[Cody Stevens]

Hey @Navam Rajput 

Just to make sure I am understanding you correctly, when you make one single ticket, an additional 3 tickets are automatically being made? 

If that is correct, I am guessing you have an automation or workflow post function that is creating these. Go into the ticket you did not make and view the history tab. It will tell you who or what created the ticket. That may provide insight on why its happening. If it doesn't give you enough information, i would look at any automation's you have in the project and any post functions on the create transition.

[Navam Rajput]

@Cody Stevens  Thankyou for the response 

[Cody Stevens]

Of course @Navam Rajput ! Hopefully that helped resolved your issue!

[Chander Inguva]

I might be wrong, but if you are creating them via mail handler, there could be a chance of sending multiple emails with same body and subject. Again, this could be one possible cause, As mentioned by @Cody Stevens  More info can be found under issue history, also check application logs.

[Navam Rajput]

@Chander Inguva  Thank you for the response