JIRA is unable to perform a background re-index at this time because the index files are either miss

[Pradeep Kumar]

We are not able to run indexing and getting below error.

JIRA is unable to perform a background re-index at this time because the index files are either missing or corrupted.

The issue index is inconsistent with the database state. The last issue update recorded in the database was at (5/10/18 6:40 AM) but the last issue update recorded in the index was at (6/9/18 1:06 AM).

[Moses Thomas]

@Pradeep KumarJust  re-index again after  restart, should fix problem, just  fixed mine :)

best!

[Pradeep Kumar]

It's not working 

[Gibson Simon]

Worked for me. Had to try it about 4 times but it got it done

[Andrey Kolesnikov]

Yes, really it worked from the 4th time. Magic.

[Moses Thomas]

@Andrey Kolesnikov @Gibson Simon  if it work for you both, please mark solution as accepted so others could use  :)

Kind regards,

Moses.

[Marcliff Fountaine]

Strange, but repeated re-index attempts worked.

[Yogesh Mude]

HI @Pradeep Kumar

please check the disk space this also might be the issue as here is the same issue happened with users and he has been solved.

[Vickey Palzor Lepcha]

Rename the index folder - restart JIRA , it will rebuild a fresh new index , will take time to restart depending on your environment and index size.

I ask you to rename instead of delete as it will act like a backup - instead of completely deleting the folder.

Let me know if that works.

[Pradeep Kumar]

I am getting below error in log after restart jira.

2018-06-09 01:35:18,791 ajp-bio-8009-exec-9 WARN localadmin 95x165x1 103syij 10.36.24.115 /secure/admin/IndexAdmin.jspa [jira.issue.index.IndexConsistencyUtils] Index consistency check failed for index 'Issue': expectedCount=22536; actualCount=55

2018-06-09 01:37:18,857 ajp-bio-8009-exec-4 WARN localadmin 97x265x1 103syij 10.36.24.115 /rest/plugins/1.0/installed-marketplace [atlassian.upm.pac.PacClientImpl] Update check request may take longer because of the number of add-ons

2018-06-09 01:41:15,511 ajp-bio-8009-exec-5 WARN localadmin 101x354x1 103syij 10.36.24.115 /secure/admin/IndexAdmin.jspa [jira.issue.index.IndexConsistencyUtils] Index consistency check failed for index 'Issue': expectedCount=22536; actualCount=55

[Vickey Palzor Lepcha]

Did the full retart complete ?

By the way, these aren't ERROR - they are warning.

[Pradeep Kumar]

yes, Full Restart completed. But we are seeing same error.

[Vickey Palzor Lepcha]

Do a foreground reindex with a lock.