JSM integration not creating tickets - Opsgenie

[Chris Thomas]

I created an email integration and it works fine. I then set up a JSM integration to create tickets in JSM but I keep getting errors in the log and no ticket being created.

Am I doing something wrong?

---

[outgoing][jira-service-management-cloud]Execution of action[createIssue] is finished with status[FAILED]. Execution message: [ ServiceName: jiraAdapter Response: { Status: 400 Body: [ {"message":"Field 'labels' cannot be set. It is not on the appropriate screen, or unknown.","took":0.348,"requestId":"XXXXXXXXXX"} ] } Request: { URI: http://og-jira-adapter-int-api.mesh:10609/api/jira/issues?customerId=XXXXXXXXXXXXX&identifierType=connection&identifierId=XXXXXXXXXXXXXXXXX&product=jira_cloud Body: [ {"customerId":"XXXXXXXXXXXXXXXXXX","identifierType":"connection","identifierId":"XXXXXXXXXXXXXXXXXXXXXXXXX","product":"jira_cloud","fields":{"summary":"Test 5","issuetype":{"id":"10375"},"components":[{"id":"10949"}],"project":{"id":"10015"},"description":"Click on [Body.html] attachment for HTML version\n\n\r\n\r\nMESSAGE ","reporter":{"id":"XXXXXXXXXXX"},"priority":{"id":"3"},"labels":["OpsgenieEvent"]},"sourceEntityId":"XXXXXXXXXXXXXXXXXXXXXXXXXXXXX","sourceEntityType":"opsgenie-alert","targetEntityType":"jira-issue","relationType":"escalated-by"} ] }]

---

[Chris Thomas · Accepted solution]

Figured it out. I needed to add labels to the create issue screen for that issue type. Thats because Opsgenie adds it's own label. However it's not setting the component even though I set it on the integration.

[Jack Brickey · Accepted solution]

It looks like either you are trying to update the Labels field or possibly you have that field required when creating the issuetype. Is that possible?

[Chris Thomas]

That's what it looks like to me as well but labels isn't even an option to customize. It's also not required on the issue type I am trying to create.

I should also note that I get the same message when only Summary is filled in.