Jira Automation - Avoid Duplicates

[Sravan Duddella]

Hello Team,

I have an automation that creates a ticket in XYZ project when a Task is moved from To-do --> In-progress in ABC project.

The problem here is the ABC project has global transitions (tickets can move back-and-fourth), in this case when the user moves the ticket back to To-Do and then to In-Progress, the automation is creating duplicates. How can I avoid this? Thanks!

[Mark Segall · Accepted solution]

Hi @Sravan Duddella 

You could leverage a label, component, or a hidden custom field that gets populated when the automation is triggered.  Then, create a condition that verifies the label/component/custom field has not been set previously.

[Sravan Duddella]

Awesome!! Why didn't I think about this... Great hack. Thanks!! 

[Sravan Duddella]

I posted an issue, but never mind! It worked. Sorry to bother!!