Jira DC Trial to Jira Software License

[James Fahrny]

We started testing with an AWS Jira DC Quickstart guide to install and configure Jira Data Center.  We only have 8 users right now so I purchased the license for 10 users for now since the Eval license is expiring.  Jira does NOT accept the license and says that I cannot use the 10 user license.  Is there something I need to change in the configuration to make the Jira instance a single node or to get the Jira Software License for 10 users to be accepted?  Please let me know.  Is there a QuickStart guide for building the stacks needed on AWS for a Jira software as a single node (no node cluster) or the Jira Server solution?

[Nic Brough -Adaptavist- · Accepted solution]

There is no quickstart guide (or even image) for Server versions of Jira on AWS, it's pretty much "follow the standard installation on a server or virtual machine, and adjust to AWS as needed"

For a single node DC version though, that should work fine.  After all, the first node you build in a DC should be fully functional and working as a single node before you begin to add others, so you can just stop there, and never add any.

However, the main question here is about effectively moving from a (trial) DC to a Server installation. 

I'm a bit stuck on that, because I've only done this once and it wasn't an AWS node, it was a DC we'd pared back to a single node.  It was a bit of a faff, but we didn't get a problem with the licence.  Could you

• Tell us the version of Jira you are working with
• Tell us what the error message is when you say "Jira does not accept the licence"
• Check if you have used any DC specific functions (Archinving, CDN, SAML or OpenID are the ones that might conceivably block a move to Server)

[James Fahrny]

The Jira version is 8.5.5 and yes, we have SAML 2.0 for SSO in AWS.

The message is "License is not accepted for this version of Jira". and there is a link to the different types of Jira installs.  However, this is a single node install of Jira Data Center 8.5.5 and the equivalent in Confluence 6.13.10 accepted the license for 10 users.

[James Fahrny]

Here is the exact text:

[Nic Brough -Adaptavist-]

I suspect that you've got more than one licence for the applications.  With Jira there could be up to three licences involved, and all of them need to match.

Could you go to Admin -> Manage applications and check what licences you have for all three applications?