Jira export through app - Parent field show epic link instead of summary for story

[Ramesh Krishnan]

Parent value shows the ParentId (xxx-123) in Jira export instead of summary. Can we get the summary along with issue key for parent

parent
GDDPECM-2438
GDDPECM-2438
GDDPECM-4332
GDDPECM-4332

i need in below format in excel.

[arielei · Accepted solution]

Hey @Ramesh Krishnan 
If you will use Google Drive it should work - which export are you using?

[Ramesh Krishnan]

i am using excel app desktop. Go to apps-> Open in Microsoft excel-> open " excel on desktop"

[arielei]

Hey @Ramesh Krishnan 

I'm working with Google drive app, it works great - so try it.

[Ramesh Krishnan]

Sorry, i didnt get you,

are you want me to download this excel file into google drive and open it fromt there?

[arielei]

hey @Ramesh Krishnan 

You should have "Open with Google Sheets" option in the Apps.

Set your filter with the fields you want, and then try to export it to google and it would work

[Ramesh Krishnan]

"Open with Google Sheets" option in the Apps - not working for me. when i click its state mismatch.

[arielei]

Hey @Ramesh Krishnan 

Try to clear cache of your browser.

if its the first time anyone in your Org is trying to use Google sheets - it will prompt an authorization message.

if its not the first time, it will redirect you to google sheets.

good luck.  

[Dilip]

Hi @Ramesh Krishnan 

Troubleshooting this issue will require checking your instance as you mention you have enterprise plan, so feel free to reach out Atlassian support here:

https://support.atlassian.com/contact/

Regards,

Dilip