Looking to be rid of overlapping custom fields

[Josh Sim]

Hi all,

I am currently working with a large body of issues connected to a project and we are tracking their progress using the RAG status (in our instance this is cf[11756], displayed in the image below as a coloured rectangle). For the vast majority or our tracking an issue's RAG status will be displayed this way. On the odd occasion though, when an issue has another custom field (also called RAG status, cf[24657]) this text is used instead of the coloured square when being displayed in confluence for example. This is bizarre, inexplicable and unhelpful behaviour.

My question is, how can I manually remove any information from cf[24657] so that there cannot be any interference? Would greatly appreciate any help.

[Alex Koxaras _Relational_]

Hi @Josh Sim 

What type of custom fields are these two?

[Josh Sim]

Hey Alex, 
I was not aware of different 'types' of custom fields, could you point me in the right direction to where I could find this out?

[Carlos Garcia Navarro]

Hi Josh,

Hmm... Can you delete or edit/rename the RAG custom field that you don't need?

https://confluence.atlassian.com/adminjiraserver/editing-or-deleting-custom-fields-1047552719.html

[Josh Sim]

Hey Carlos, 

I doubt that across this instance of JIRA there are no projects that don't use this field in at least some capacity, and I am reticent to engage the administrator to actively remove fields. I am just trying to understand how I can simply edit the content of that field, something I would consider to be basic functionality?