Mail box should not send notifications when a user update issue in jira

[Sai Praveen Aminigadda]

We have a jira service account called "JiraBot". this account runs once a day to update a field value based on labels value. whenever this job runs, all the watchers of a issue, other users are getting notifications.

so, we need to have a configuration that should help us by not sending notifications to user whenever the issue updated by the user "Jirabot".

any help would be appreciated. 

Thanks

[Ravi Sagar _Sparxsys_]

Hi @Sai Praveen Aminigadda 

There could be few ways of doing that - In your script you can check who made the last change/update or you can add in your JQL (if there is a query) to filter the issues based on who made the change. Take a look at lastupdated() function.

I hope it helps.

Ravi

[Sai Praveen Aminigadda]

how can we configure notifications with that?

[Ravi Sagar _Sparxsys_]

Well you can take a look at your current notification schemes first.

[Sai Praveen Aminigadda]

i did. i need a solution without messing up current notification scheme. is there any way to exclude a user notifications in notification scheme?