Need help from a JIRA API 'guru' please

[Nand Kishore]

Thank you for reading this question.

we are creating a BOT based on Microsoft BOT framework which needs to interact with JIRA thru APIs to create JIRA tickets etc. Possibly due to some project changes in JIRA, we are facing many issues in being able to create JIRA tickets from the BOT. we are urgently looking for some advice/help in this.

would very much appreciate if any of you have done this before and can help us in this regard.

Thanks a ton

Nand Kishore

[Alex Gallien]

What sorts of issues are you hitting? Have you seen the REST API reference documentation: https://docs.atlassian.com/software/jira/docs/api/REST/7.13.0/?

I'm not familiar with the BOT framework, but have done some very complex stuff using Python and Jira's REST API. If you could share some errors or problems you're having I can try to help :)

[raman singh]

Hi Alex - we are getting the below error while trying to connect our chatbot to JIRA ( on premise) through restful API's in order to create JIRA tickets :{
"errors": {
"customfield_10006": "Field 'customfield_10006' cannot be set. It is not on the appropriate screen, or unknown."
},
"errorMessages": []
}

"errors": {
"customfield_10001": "Field 'customfield_10006' cannot be set. It is not on the appropriate screen, or unknown.
"customfield_10006": "Field 'customfield_10006' cannot be set. It is not on the appropriate screen, or unknown."
},
"errorMessages": []

[Nand Kishore]

Alex, My colleague Raman has provided a detailed description of the problem we are facing. Can you please help?

Your help is most appreciated. Many thanks in advance,

[Sachin Govind]

+1 following this thread for an answer. Thanks Alex for the help.

[Alex Gallien]

Have you confirmed the custom field that you would like to add in the issue creation is on the Create Issue screen for that issue type in that project? Also could you post the full JSON payload you're sending? Might be some clues there

[Sachin Govind]

Yes it is available in the screen.
We have a lot of custom plugins. We do not know what are the valid values to that.

{ "fields": { "project": { "id": "id" }, customfield_13438: 'IT', "summary": "summary", "issuetype": { "id": "17" }, "description": "desctiption" } },

These custom fields are causing a problem.

[Alex Gallien]

Interesting - I don't see any references to customfield_10006 or customfield_10001 in that JSON. Are those required fields that aren't being set?

[Sachin Govind]

Hi Alex,

That was an example for a different project. To give a gist of the problem, All projects have certain customized_fields associated with them due to respective plugins installed on them.

We do not know what are the values we can pass into these customized_fields.

[raman singh]

hi alex , can we setup sometime with you for a webex screen share discussion on this ?

[Alex Gallien]

Yeah why the hell not ¯\_(ツ)_/¯

Add me on LinkedIn and we can discuss details.

[raman singh]

Hi Alex ,  i have already added you to my linkedin account , can you please advise a suitble late evening PDT time so that me and my colleague Sachin can connect with you.