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No refresh SLA. We must press F5

No refresh SLA. We must press F5

When we transition to modify a field dependent on the SLA, it does not refresh the SLA in screen, we must press F5

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Welcome to the community!

Can you tell us what version of Jira (Service Desk) you are using? What is the Pause on or Stop cause in your SLA?

Cheers
Niklas

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The SLA does not stop / pause, but it does not refresh on the screen until you do F5. You do a search of the subject the reflected SLA appears.

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Service Desk is 3.16.2 version

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The screen has been updated by launching issue.refresh and issue.update in the transition.

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Like • Sloan likes this

Sorry, I wasn't able to send an answer yesterday.

I am glad you found a solution!

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