Not displayed field is marked required

[Christof Hurst]

HI,

we have in our project a required field.

This could be filled when editing or closing an issue. On the screen for creating it is not displayed.

But I can't create issues without this field filled.

What can I do? We do not have this information on creating an issue.

Best regards

Christof

[Nic Brough -Adaptavist- · Accepted solution]

A field in JIRA is either required or optional when you do it in the field configuration.  You either need to put it on the screen so that it can be filled in (because it's required), or make it optional and do the "mandatory" thing later.

Usually, people use validators in the workflow.  A common example might be a "root cause" field for an incident type issue - you don't know what it is when an incident is raised, so you make it optional in the field configuration.  But on the "close issue" transition, you add a validator to say "you can not close this without something in the root cause field".

Another trick is to use Behaviours from the script runner add-on to make a field effectively mandatory on the front-end with clever rules.  And there are other add-ons which give you some flexibility with mandatory fields in other ways (as well as lots providing clever validators)

[Ritu Rao]

I am facing a similar issue. 

The field hasn't even been included for a certain project. But on trying to create an issue it says the field is mandatory.

This particular field is not even visible on issue creation.

Additionally, there are no validators on the workflow of this project.

Please help!

[Nic Brough -Adaptavist-]

The simplest solution is to make the field optional in the field configuration for the project.

[Ritu Rao]

Thank you!

[Tarun Sapra]

The field has been marked "required" on the field configuration but you need to remove this field from the "Create Issue" screen configuration from the Screen  Scheme Configuration section of the project. Once you remove the field from the screen things should work fine.

[Tarun Sapra]

https://confluence.atlassian.com/adminjiraserver071/project-screens-schemes-and-fields-802592517.html

[Christof Hurst]

The field is not on the create screen.

But as it is marked as required in the field configuration, this seems to be globally for the project and can not be left empty, even is is not on the screen.

[Tarun Sapra]

May be then you need to have a Field configuration specific to the issueType as it's currently the field configuration is for the whole project.

[Anthony E]

Indeed, you need to create a different Field Configuration Scheme for the issue type only and apply to the project.