Not receiving email notifications

[Carlos]

Hi, is there something that Im missing? Im not receiving any notification email for my issues, I have a enterprise gmail account.

thanks

[Angélica Luz · Accepted solution]

Hello @Carlos

Thank you for reaching out to the Atlassian Community!

Checking your email and the email address of your colleague on our tools, it shows that the emails were delivered.

Also, there are no bounces or blocks on our side.

 

Are you not receiving notifications at all or specific notifications?

Can you confirm with the person who manages the domain if our IPs and domains are whitelisted:

• IP addresses and domains for Atlassian cloud products

Kind regards,
Angélica

[Carlos]

thanks! now Im receiving notifications!

[Jack Brickey]

@Carlos , what exactly changed to result in receipt of emails? Was it whitelisting Atlassian or something else?

[RISHAV KUMAR GUPTA]

Hello @Carlos  I think you need to check your mail settings by following steps:

1. Manage your google account 

2. Go to the security Recommendations and click to  protect your account 

3. Turn on the third party access.

4. you will receive jira notification 

Thanks,

Rishav Kumar Gupta  

[Carlos]

thanks for your help!, I have this:

How can I receive the jira notification?

thanks!

[RISHAV KUMAR GUPTA]

Hi @Carlos  Have you checked with the personal setting .

Thanks !!

[Carlos]

Yes, my notification settings are like yours!

[RISHAV KUMAR GUPTA]

Here is the notification setting , check whether you are there in particular group or role of which notification you want.

thanks !!

[Carlos]

yes, I have this:

[Lucas Cardona]

We're having the same issues on emails going to the domain @mdsdigital.com.  Some of our people receive it but others do not (like myself). Is there anything we can do to make sure everyone within the organization receives them?

Thanks.

[Jack Brickey]

Beyond what @RISHAV KUMAR GUPTA  shared, if that doesn't address the issue please advise as to what troubleshooting you have done. Have you inspected the notifications under project settings? Did you check personal notifications under personal settings (click on avatar)?

[Jack Brickey]

Please go to project settings > notifications and ensure you are in the appropriate role/group associated with the desired notifications. Please note that unless you have it configured otherwise under personal settings, you will not receive notifications for your own changes.

[Carlos]

In project settings , I have this:

And in personal notifications is on  "send me notifications" with all options selected

thanks!

[Jack Brickey]

And are you either a watcher, assignee or reporter? Are others receiving notifications? Do you have someone else you can test with? If so have them make a comment on an issue assigned to you.

[Carlos]

For now we are only 2 people, and none of us are receiving notifications by email.

I made a comment on a issue, with no luck!!!

thanks!

[Jack Brickey]

It may be that your emails are blocked. I suggest you open a support ticket 

[Carlos]

cant create one, because we are in the cloud free edition!

[Jack Brickey]

Ok. Let me try to get some help here.

[Beyond Support Desk]

We are having the same issue - its only just stopped sending the email notifications for any updates to the tickets by requestors - all was fine up to the 21st January but now no notifications being received for updates to tickets - I would appreciate some help on here too please 

[Beyond Support Desk]

I raised a question on the community area too but seen this thread