Number of visible workflow buttons in Service Desk?

[Paul Richard]

I wanted to increase the default number of visible transition buttons from 2 to 4 for a Service Desk project so I followed the instructions on this JIRA Server page (subsection: "To change the number of transition buttons from the default of two"). However, I see no difference. Should this be expected to work for Service Desk or is the property only observed by JIRA Core and Software projects?

Paul

[Nic Brough -Adaptavist- · Accepted solution]

It should work for all project types, but only in the plain Core issue view (i.e. looking at https://yourjira/browse/SD-42 for example)

[Paul Richard]

Thanks for the reply, but on my installation that view behaves the same in terms of the buttons. I only see 2 buttons and then the menu. Any other ideas?

Paul

[Nic Brough -Adaptavist-]

No, that's the way to change the number.  It's working fine on the installations I've done it to - are you sure have the right file, spelling of the property key and restarted your install?  (I usually managed to mis-spell properties when I'm trying to change them)

[Paul Richard]

I finally made my way back to this recently and quickly noticed my blunder last time. When creating the properties file, I failed to notice that the editor had automatically appended the .txt extension. Once I removed it, it worked as expected. I just thought I'd finally close this "open loop". Late thanks to Nic for your assistance!