On the customer portal can we restrict adding new email address in raise on behalf of field

[Chethan GR]

So here we can enter whatever the email address and is there any possibility to put a restriction here that customers can't add new email address except the ones already present in the system.

[John Funk]

Hi @Chethan GR - most likely you are seeing that field because you are a Service Desk Agent for that project. Your customers will not see the field.

[Chethan GR]

Hi @John Funk ,

I've given modify reporter permission to anyone so it will be available for all the customers as well.

[John Funk]

See this article on permissions for JSD:

https://community.atlassian.com/t5/Jira-Service-Desk-articles/Tips-for-setting-customer-permissions-in-Jira-Service-Desk/ba-p/1340617

If the "customers" are not Jira users, then they will not be able to raise the request. In other words they would not see the field. I would create some test customers and just try it out.  :-)

[Jack Brickey]

If you have “anyone can send a request...” in Project settings > Customer permissions then you cannot limit the input. You need to set to “customers my team adds”.