Prevent end users from commenting on a ticket with a "to-do" or "done" status

[Demetrios Mallous]

Hello. We would like to prevent users from being able to reply to tickets with a "to-do" or "done" status in JIRA. Is this possible?

[Robert Levelind]

You can set it on the property level of the status in Workflow

Example:

key: jira.permission.comment.group
value: it-department

Source: https://www.j-tricks.com/tutorials/permissions-based-on-workflow-status

This would only allow the it-department to comment on that particular step.

[Demetrios Mallous]

Thank you for the response but that article is 9 years old and I can't get past step 2 as the GUI has changed quite a bit.

"Navigate to Administration > Global Settings > Workflows"

[Robert Levelind]

If you have administration rights inside your Jira instance:

1. Settings > Issues > Workflows

2. Select EDIT next to your workflow

3. Select the status you want to modify (e.g To-Do)

4. Click "Properties" under options

5. Add key: jira.permission.comment.group

6. Add value: (Valid group only containing the ones you want to be able to comment)

[Demetrios Mallous]

This looks like it only works for the "classic" projects and not the "next-gen" projects, which unfortunately is what we use. For being "next-gen" it certainly seems more limited than the "classic" projects.

[Robert Levelind]

You can follow this feature request which I assume would allow to create this in Next-Gen:

https://jira.atlassian.com/browse/JSWCLOUD-17434