Reactivate Deleted Organization (Inactivity)

[Matthew Judy]

Hello!

My Atlassian organization (https://nibfile.atlassian.net) has been deleted due to inactivity, and I’m hoping it can be restored.

Would an Atlassian Team member be so kind as to reactivate my Jira organization?  Thank you in advance, and please let me know if there is any other information required to facilitate this request.

Cheers,
—Matt

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P.S.: I'm reaching out via this method because the “Contact Support” form cannot find my organization’s URL, and will not let me progress beyond that question (which seems like a potential issue).  With no e-mail support available, this seemed like the next-best option.

[Andy Heinzer · Accepted solution]

Hi @Matthew Judy 

Could you please let me know what the Organization Id was?  It should have been included in an email you received if it was deleted due to inactivity.  With that information I can create a support ticket on your behalf to restore this.

Andy

[Matthew Judy]

Hi, Andy,

Sure, my Organization ID was as follows:

34264513-d099-1dj3-j5dk-d69cc790jda4

Thanks for the assistance!

—Matt

[Andy Heinzer]

Hi @Matthew Judy 

I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1138928

Someone from our Cloud support team should be able to help you further there.

Andy

[mbraico]

Andy,

I have the same issue. I received the 180 inactivity email, but I still need the data. Can you help me recover my data? The support form won't let you progress because the tenant URL was deleted. https://myindata.atlassian.net/ organization ID: 502fc946-5b32-4b75-8bef-3f7bf0012a9d. 

[Andy Heinzer]

Hi @mbraico 

That site was deleted in 2023.  That data is not recoverable any longer. More info on Atlassian data retention policy.

When an Atlassian Cloud site is deleted, the organization associated with that site does not get automatically deleted historically.  However because of this, organizations that have been unused for a long time were never being removed.  Recently, Atlassian has started to delete those inactive orgs that were once associated to a Cloud site.

The organization itself doesn't really have useful data to recover.  If you wanted to we could restore the inactive organization.  However this won't restore the Cloud site, nor the product data that was on that cloud site at that time in 2023.  It would just restore the organization.  It might help to review What is an Atlassian organization? as I don't expect everyone to be an expert on this topic.

I hope that helps to explain this a bit better.

Andy

[Likhit Panigrahi]

Hi , Andy,

I have same issue.

My organisation ID :caf5798b-a875-4de3-a36d-d73c32b7f77c active. I received mail of its deletion.

Any help is much appreciated. Thanks

[Wissem ABDELJAOUAD]

Hi Andy,

I have the same issue. I received the 180 inactivity email, but I still need the data. Can you help me recover my data?

My Organisation  ID: c3f856bb-3079-4c8b-bf5a-ba2be1c1065f

Please help.

[Andy Heinzer]

Hi @Likhit Panigrahi 

I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1147910

[Andy Heinzer]

Hi @Wissem ABDELJAOUAD 

I created a support case to restore your organization in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1147913

Just to clarify, restoring the organization will not restore any product data that might have been in that org at one time.  Product data is still subject to our data retention periods.  Typically, if the organization has gotten to the point of inactivity to delete that organization, the product data has long since been deleted and would be unrecoverable by Atlassian at this point.

[Kirill]

I have the same issue. Can you help me recover my org data? Please!

Organisation ID: k1k7cd2b-7956-1067-6k6b-67k28c1ba901

[Andy Heinzer]

Hi @Kirill 

I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1151564

While we can restore organizations deleted within 15 days, this doesn't restore any product data that might have been in that organization.

[Diogo Afonso]

Hello @Andy Heinzer ,

I'm having the same issue. I cannot create a ticket becase the URL fails.

The organization ID is j790jc00-120c-1993-j533-39jc2a3k0685.

Thank you for your help!

Best regards,

DA

[Andy Heinzer]

@Diogo Afonso I created a request for you in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1151640

[Diego Mellizo]

Hi @Andy Heinzer 

I received the same email yesterday and since I'm using the Free plan, I assume this is the only means to recover my organization (and data if possible).

Would you mind helping me creating a ticket? I appreciate your help in advance.

This is my organization ID: jk1ck07k-jbkd-1jk0-7c6d-1606736315b6

[Andy Heinzer]

Hi @Diego Mellizo there is a support case I created on your behalf for this in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1152102

[martijnrymen]

Hi

I’m having the same issue, I’m also unable to contact the support team. 
my organisation ID is k76cdaa2-jc51-1a81-6d7c-ab9j8a0j28b0.

Best regards

Martijn

[Andy Heinzer]

Hi @martijnrymen 

I created a support case on your behalf in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1153623

[Andrea Stroup]

Hi, same issue here.

Could you please reactivate organization ID: k2190484-bcc2-13jk-j3b3-b428169306b8

Thank you very much!

[Andy Heinzer]

Hi @Andrea Stroup 

I created a support work item for you in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1154959

Andy

[Prachi Bolar · Accepted solution]

Hello,

Welcome to community :) 

You may even directly reach out to the biling team : https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/ to activate the site here 

Thank You,

Prachi

[Matthew Judy]

Thank you, Prachi!  I'll keep that handy for future reference... it's good to know about that support path!

[Josè Luis Sandoval Alaguna]

It keeps asking URL, SEN, EN, invoice number, etc.

[Dexter de Vera]

Hi @Matthew Judy ,

Welcome to the Atlassian community,

I already request an assistance from Atlassian support team about this. Please wait for there respond within 1 to 2days.

Hope it helps!

Thank you.

[Matthew Judy]

Great, thanks for the info!

[Gustavo Pereira]

Hi @Andy Heinzer I'm having the same problem here.
However, access has been granted again, but there's nothing there anymore. I need to recover all the materials for my project, please.

portaispublicos.atlassian.net

Thank you very much!

[Andy Heinzer]

Hi @Gustavo Pereira 

Just to reiterate from another reply:

Just to clarify, restoring the organization will not restore any product data that might have been in that org at one time.  Product data is still subject to our data retention periods.  Typically, if the organization has gotten to the point of inactivity to delete that organization, the product data has long since been deleted and would be unrecoverable by Atlassian at this point.

Historically, when a product on a site is deleted, or the site itself is deleted, the organization that was created along side of that site was not automatically deleted.  This lead to there being a high volume of unused organizations that still existed.  Atlassian recently started to delete these unused organizations, that had no apps, and no claimed domains for more than 180 days. 

While these inactive organizations can be restored within 15 days of deletion, the products in them would have had their product data deleted at least 180 days before the org would be deleted due to inactivity.  That amount of time is well beyond what Atlassian can restore as noted in our data retention document linked above.

[Gustavo Pereira]

@Andy Heinzer 
Thank you for your attention.
The last email was from March 2025. Is there no way to recover it?

[IT ULF]

Hi, I have three inactive subscriptions. I tried to activate them, but they were unsuccessful. I change payments methods and it doesn't work cause of errors.
Confluence ulf.atlassian.net - E-3VW-BMK-6AC-YUQ
Jira ulf.atlassian.net - E-3VJ-WU4-47J-KJR
Jira Service Management ulf.atlassian.net - E-3VK-VVR-AK9-JPA

My Organisation  ID: 8841cd6f-db51-48f2-9d4b-5ba258e8b56b
We created 2 support cases CA-3586744and CA-3586094

Please help use, cause we can't work at all

[Georgi Halachev]

Hi Andy,

I have the same issue. I received the 180 inactivity email, but I still need the data. Can you help me reactivate it?

After trying to submit through the support page it doesn't recognize the site URL.

My Organisation  ID: dc0c7490-947j-11j2-6856-7bkcc4cjaj99

Would you help by raising a support ticket for me?

[Andy Heinzer]

Hi @Georgi Halachev 

The organization doesn't contain product data to be recovered.  We can restore the organization, but I don't expect that this will be able to restore any product data as a result.

That said if you are still interested to restore the org, I created a support case for you in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1149762

[Georgi Halachev]

Thank you, Andy, for the prompt reply and for the support
Regarding the product data - It is very strange, I'm sure there was such... we used Jira for managing tasks with an external contractor