Resolution time as a mean not an average

[george_bullock]

I find the resolution time not so helpful as it gets skewed by events that take weeks to resolve

Thus if my team gets and resolves 100 tickets per day but say 20 tickets take a few days and then some tickets need system change therefore stay open for weeks the average is not helpful.

How do I get a report that highlights that 80% are resolved in a day.

[Bill Sheboy · Accepted solution]

Hi @george_bullock 

I believe mean in that context is the "arithmetic mean", which is the average.  And that is indeed influenced by outlier values.  If instead you meant the median, there is nothing built-in which can show that value.

If you are seeing these resolution time values on the built-in, Atlassian interpretation of a control chart, you can remove those outlier values by:

• for an outlier issue, add a label of Outlier
• create a quick filter to exclude those:

labels IS EMPTY OR labels NOT IN (Outlier)

• use the report, and select that quick filter to remove the outliers

This procedure is explained further here: 

https://support.atlassian.com/jira-software-cloud/docs/view-and-understand-the-control-chart/

There are better workflow and control chart reports in the Atlassian Marketplace.  Please look there if you are interested in one of those, including dashboard gadgets.

Kind regards,
Bill

[george_bullock]

Yes median - thanks Bill

[Valeriia_Havrylenko_SaaSJet]

Hello @george_bullock  👋

If you are OK to use add-ons, I guess you can try Time in Status for Jira Cloud (developed by my SaaSJet team).

In one month we will have exactly what you asking for - a report that highlights % are resolved in a day.
But not you can get it by our reports, such as 

• Assignee Time 
• Status Count 
• Transition Count

Also you can add column with Time to Resolution

Our add-on has 30-day free trial version and free up to 10 users .
Book a free demo call and let us explain all benefits of reports 😌

Hope it helps, 
Valeriia 

[Emre Toptancı _OBSS_]

Hello @george_bullock 

Our team at OBSS built Timepiece - Time in Status for Jira exactly for this. It is available for Jira Server, Cloud, and Data Center.  

Time in Status mainly allows you to see how much time each issue spent on each status or each assignee. 

   

You can combine the time for multiple statuses to get metrics like Issue Age, Cycle Time, Lead Time, Resolution Time etc. 

For all numeric report types, you can calculate the average, sum, median, or standard deviation of those durations grouped by the issue fields you select. For example total in-progress time per customer or average resolution time per sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend. 

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects for Jira Cloud.

Time in Status reports can be accessed through its own reporting page, dashboard gadgets, and issue view screen tabs. All these options can provide both calculated data tables and charts.

   

Timepiece - Time in Status for Jira

EmreT

[Mehmet A _Bloompeak_]

Hi @george_bullock

You can try Status Time Reports app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.

Here is the online demo link, you can see it in action and try without installing the app. For further details, please see Status Time Reports How to Videos.

• This app has a dynamic status grouping feature so that you can generate various valuable reports as time in status, time in assignee, status entry dates and status counts, cycle time and lead time, average/sum reports by any field(e.g. average in progress time by project, average cycle time by issue creation month).

• You can search issues by Project, Issue Type, Status, Assignee, Issue Creation/Resolution Date(and any other Date field) and JQL Query.
• Status durations are calculated according to the working calendar you define. Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days.
• You can set different duration formats.
• You can export reports in CSV file format and open them in MS Excel.
• You can also add this app as a gadget to your Jira dashboards and reach “Status Time” from Issue Detail page.
• You can enable/disable access to Status Time reports&gadgets and Issue Detail page per project, users, groups or project role.

If you are looking for a completely free solution, you can try the limited version Status Time Free.

Hope it helps.

[Hannes Obweger - JXL for Jira]

Hi @george_bullock,

if you are open to solutions from the Atlassian Marketplace, you might like the app that my team and I are working on, JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you’d do in e.g. Excel or Google Sheets. It also comes with a number of advanced features, including support for configurable sum-ups. With this, calculating the median (which I believe is what you're looking for) is just a matter of a couple of clicks:

The median sum-up also works in combination with JXL other advanced features, such as support for (configurable) issue hierarchies, issue grouping by any issue field(s), sum-ups, or conditional formatting.

Any questions just let me know,

Best,

Hannes