SLA in Jira Software

[Pumper1]

Hi,

I have Jira Software project, and wont to use SLA in this project. How i can do it, and can i use for it Extension for Jira Service Desk? Because it is some worflow actions from this plugin.

[somethingblue]

Hi Taras,

There is some good documentation regarding SLA's in JIRA including a few knowlege base articles with examples such as Example: creating a basic SLA, Example: creating an SLA with multiple cycles and Example: creating an SLA that doesn't track continuous time that can help you create your first SLA:

Setting up SLAs

Example: creating a basic SLA

Example: creating an SLA with multiple cycles

Example: creating an SLA that doesn't track continuous time

Reporting on SLAs

How to Troubleshoot SLAs in JIRA Service Desk

Those are a few resources available.  In regards to using the SLA's in Extension for Service Desk, I have not tested this as that is an add-on created by InTENSO IT Experts.  The only thing I found doing a quick search was from a product page:

This feature allows to calculate SLA metrics on the basis of data from custom fields.

You can definitely test in a staging instance or email contact@intenso.support for further information about the operation of their add-on.

Cheers,

Branden

[Ankit Patel]

Hi Branden, The question here is for the Jira Software, and Not JSD. Can you let us know if there is a way to do this in the JIRA Software? 

Thanks
Ankit

[somethingblue]

Hi Ankit,

There are some add-ons you can use.  Take a look at the Communities post Any way to setup SLA in JIRA Software.  One user recommends SLA PowerBox - On Time Service Delivery.

Cheers,

Branden

[Ankit Patel]

Thanks Branden, we are going with JSD to eradicate this issue.

[somethingblue]

Hi Ankit.  No worries.  Thanks for letting us know and if you have any questions please don't hesitate to reach out.

[Sekhar Chandra]

Hi Branden, 

Thanks for your suggestion and links. Is there any way to setup SLA in JiraSoftware without using any plugins, as they are cost effective ?

Sekhar