SLA on JSW

[Diogo_Barbosa]

How to make JSW reflect SLA on JSD?

I have a corporate SLA do respect, but JSW users cannot make filters on JSD SLA (example JQL: project = "JSD PROJECT" AND "Time to resolution" < 2h)

Is there a way to configure SLA on JSW according to SLA on JSD?

[Jack Brickey · Accepted solution]

moved the conversation from another thread to this thread...

So now I believe I understand your situation to be the following:

Today you use JSD w/ SLAs. Some of the JSD issues require effort from say Development who use JSW. So, in order to keep the focus on the JSD SLA you want to ensure the JSW users are also "on the clock" by implementing some form of SLA on their assigned issues. You can create any countdown timer like JSD. You may be able to fashion an acceptable solution w/ automation but I'm betting ultimately you will need to use a scripting addon, e.g. Power Scripts or Scriptrunner. 

With that said, were it me, I would first look at simply leveraging JSD SLA to notify the developer when it is about to breech. When the JSW issue is created you could include the due date & time into a custom field and then using Automation in JSD send out a notification to the developer. 

[Diogo_Barbosa]

OK, Thanks! I will try to apply these tips!!! 

Currently we have ScriptRunner and it keeps on launching occurrences when the time is becoming shorter, but it is difficult to put this to reflect in reports, in action dashboards, etc.

[Robert Dzido _Almarise_]

Hi,

You can also use SLA PowerBox to manage SLAs in any Jira app.

It supports calculations, notifications, reports, gadgets, JQL searches, etc.

[Alexey Matveev]

Hello,

You would need an external add-on for SLA. For example, this one

https://marketplace.atlassian.com/apps/1215592/sla-timer-for-jira

[Jack Brickey]

but he is on cloud. :-(

there is another thread on this w/ Diogo as well. I have copied my recent communication into an answer on this thread.