[SR Behaviours] Error retrieving validators in JSD without Browse Projects Permission

[Yaroslav Langer]

Hello,

I'm using the Script Runner Behaviours and getting on the customer portal following error:

[SR Behaviours] Error retrieving validators 

"Cannot retrieve validators from PortalID: '{15}' , Request Type ID : '{152}', exception: Could not find project for service desk id for 15. \nAnError{httpStatusCode=403, errorCode=none(), message='sd.portal.error.permission : 'You do not have permission to view this Portal.''}"

The user is just a normal customer without the Browse Projects Permission.

If I'm giving this user the Browse Projects Permission the validators are working.

Of course it is a no go to give the customers this permission for several reasons ;)

We're using JIRA Software v7.5.2 and JSD v3.8.3

Script Runner is up to date.

In the documentation under Limitations I can't find this limitation.

What I'm doing wrong here?

[Joshua Yamdogo @ Adaptavist · Accepted solution]

Hi Daniel,

I believe we are aware of this issue. I would suggest following this ticket on our support portal: https://productsupport.adaptavist.com/browse/SRJIRA-2733

Regards,

Josh

[Yaroslav Langer]

Hey Joshua,

thank you. I'm following now.

[Amir Katz (Outseer)]

Joshua Yamdogo @ Adaptavist Being a community champion, please do something about the bug - it's been open for 2 months with no assignee and no response from Adaptavist