Save Button in JIRA forms

[vittal kovuru]

I want to create a Save button in JIRA Service desk forms.  there is a Create and Cancel button but as a user I want to Save for some time and then click on Create

how can I configure this?

[Nic Brough -Adaptavist-]

This is not a "configure" thing. 

You will need to write code that can capture and store issue details somewhere, add some screens for users to find their "draft issues" and then re-fill a create-issue screen from the stored information when they use the option.  I'd also recommend calling it "save draft", as many people would see "save" as the same as create.

[vittal kovuru]

Thank you Nic.  Do i need to write the code in Script Runner for this also or do I need to use Rest API's?

[Nic Brough -Adaptavist-]

I'm not sure you could do it in ScriptRunner, it sounds like it might need to be a full-on add-on, as you'll need to create a storage system for the drafts.

[vittal kovuru]

What do you mean by full-on add-on?

[Nic Brough -Adaptavist-]

Sorry, that was not clear.  An add-on is a chunk of compiled code you add to JIRA to add functions.  A "full add-on" is an add-on dedicated to a specific purpose, rather than a collection of scripts for script-runner.