Send email doesn't follow criteria from my JQL

[Mustafa Aydemir]

Hi Atlassian Community.

I have this JQL that look at a status and if it's older than one week it changes to another status and send an email.

JQL: 
project = XX AND status in ("YY") AND status changed before 1w. ( I added a comment about this on my other previous question and I didn't receive an answer) 

The thing is that I created a new "task" for testing earlier today. It's not changing status but send an email about that "task". 

Can I add something about the email in the JQL or do I have to use branch, action or condition? 

[Jeroen Poismans · Accepted solution]

Hi,

Two things, in your trigger look at the 2 checkboxes:

For the rest of the automation, should look something like this:

Regards,

Jeroen

[Mustafa Aydemir]

Hi Jeroen 

I solved the problem one hour ago :) 
It looks like the one, you just sent in. 

Thank you for your time

Regards 
Mustafa 

[Mustafa Aydemir]

Hi @Jeroen Poismans 

I tried it with my test issues and it worked. But it didn't work when I it with the real issues. It changes status just after 4 days instead of staying 1 week on the status. Why does this happen?? 

Screenshot: 


Regards 
Mustafa 

[Jeroen Poismans]

Hi Mustafa,

Can you share a screenshot of the Automation you set up for this?

Regards,

Jeroen

[Mustafa Aydemir]

Hi Jeroen

I changed the automation a bit because i'm still testing how I can solve the problem


It looks like this now and earlier i had action to send the email after "transition the issue to"