Send email notification if issue is created and not transitioned in 2 business days

[Chaya]

Send email notification if issue is created and not transitioned in 2 business days(Weekdays).

Since this is a Jira Software project, I don't have SLA feature out of the box.

Issues created on Monday and no transition made: Send email on Wednesday

Issues created on Tue and no transition made: Send email on Thursday

Issues created on Wed and no transition made: Send email on Friday

Issues created on Thu and no transition made: Send email on Monday

Issues created on Fri and no transition made: Send email on Tuesday

Issues created on Sat and no transition made: Send email on Tuesday

Issues created on Sun and no transition made: Send email on Tuesday

[Aron Gombas _Midori_]

Create a saved filter and subscribe to that.

The harder part is the JQL you should use in the filter to return the issue you want. To me it sounds that you should set up an SLA fields which starts at creation and stops when the issue is moved to "In progress" (if this is what you meant by "transitioned"). Set up the criteria to be 2 working days. Then, in JQL search for those issues where this SLA is not met and you're done!

Service Management has support for all these, including SLAs and work calendars!

[Chaya]

It is Jira Software project so I don't have SLA feature

[Manoj Gangwar]

Hi @Chaya ,

You can create an automation rule like below.

[Chaya]

I am not able to schedule it for Every week on Fri, Mon and Wed. I only have Days, Hours, Minutes options.

[Chaya]

Also, I want to run the rule everyday. For issues that are created on Friday, email should go on Tuesday.

Also you forgot to add no other transition made part.

Issues created on Monday and no transition made: Send email on Wednesday

Issues created on Tue and no transition made: Send email on Thursday

Issues created on Wed and no transition made: Send email on Friday

Issues created on Thu and no transition made: Send email on Monday

Issues created on Fri and no transition made: Send email on Tuesday

Issues created on Sat and no transition made: Send email on Tuesday

Issues created on Sun and no transition made: Send email on Tuesday