Send notification to the customer automtically

[Nadeesh MDCP]

Hi all,

I am creating an application in which customer can submit their complaints. Then I would like to create a ticket in JIRA on behalf of the customer.

I don’t want to make the user as the reporter. I will use a default account to create the ticket ( reporter).

Is there a way I can send email notification to the customer whenever some update happens to the ticket?

[Jack Brickey]

is it always the same customer in every case? if so unsure why you would not simply make them a customer of the project and the reporter. If the customer is going to vary between issues reported then how would you determine w/in JSD who to send it to?

[Nadeesh MDCP]

It can be different customers for every issue. At the item of creation of the ticket I have the email id of the customer. I was wondering whether I can add him in some notification list which is specific for that particular ticket.

[Nadeesh MDCP]

I saw developer.atlassian.com/cloud/jira/platform/rest/v2/…. But I don't know it's a 1 time action or will happen regularly. Plus I think for this to work everybody should be a Jira user 

[Jack Brickey]

you might look at an addon like Automation for Jira and everytime an event worthy or updating the customer is done then pull the custom field and email them.

[Jack Brickey]

again this seems really odd because this is what JSD is for so unsure why you are looking to work around what JSD does natively but I'm sure you have your reasons. :-)

[Nadeesh MDCP]

JSD can create a ticket for an incoming mail but the reporter name will be taken from the "From" address.  In my case, the user will submit the complain to my application. Then application will send  email to the JSD. In that case From address will be mine , not the customer's. As far as  understood I can not spoof the from address of an email.

[Nadeesh MDCP]

Do you think that it's not possible to my requirement via rest api. It's my first time with Jira. Therefore  I do not know how to proceed further

[Jack Brickey]

tbh i do not know myself but I certainly would look at that path if you are so inclined as the API is pretty feature rich. I will ping other community leaders to chime in if they have further thoughts.

[Nadeesh MDCP]

Thanks

[Nadeesh MDCP]

I saw that I can create a notification scheme with email address. https://developer.atlassian.com/cloud/jira/platform/rest/v2/#api-rest-api-2-notificationscheme-get. Now I have to try for a rest api sequences to make it work. Please let me know if you find something more.

[Nadeesh MDCP]

Sorry. That was a get notification scheme. I thought it was a create notification scheme