Sending a Slack reminder for overdue tasks

[Aleksandra Gregec]

Hi everyone!

I am trying to set a reminder for issues that are overdue. I want the assignee to receive a reminder daily at 3pm (whenever there are overdue issues). I found this article which has been very helpful, but the reminder is being sent from Slackbot, and I would prefer it to be sent from a separate user. 

As the chat with Slackbot often gets filled with other information and reminders, we wanted to separate that. Is there a way to have a separate user sending these reminders? I know about the Jira Reminders for Slack app, but it is not free.

Thanks in advance!

[Manoj Gangwar]

Hi @Aleksandra Gregec ,

Open your automation Rule and then click on Rule Details>> then update the Actor to Automation for Jira.

Also, check the Sender Box>after slack message.

*Send message as Automation user

[Aleksandra Gregec]

Hi @Manoj Gangwar ,

Thank you! I have already done that and this is how my reminders look like:

However, I am curious whether it is possible to not receive them through Slackbot, but to have the Automation for Jira as a separate user basically that will send the reminders then. The reason for this is that there is a lot of other information in the Slackbot chat, and we would prefer to have these reminders separated.

[Manoj Gangwar]

Have you linked any Slack Channel to receive the notifications?

for more info. https://confluence.atlassian.com/automation070/how-to-use-slack-messages-with-automation-for-jira-1014664546.html

[Aleksandra Gregec]

As I want reminders to be sent individually to those people whose tasks are overdue (the assignees of the issues), the webhooks I used are the channels of those individuals. So I didn't link it to a channel, but to specific users. However, they receive it as a message from a Slackbot.

[Mansi]

@Aleksandra Gregec  You can try pagerly.io for this.  

It will let you create SLA and create and notify the assignee and other optional members  ( like team manager ) about the SLA tickets.

You can reach out to hello@pagerly.io

Reference : https://www.pagerly.io/sla-alerts-on-slack