Sending attachment through web request (automation)

[atarab]

Hi all,

We have an automation rule that sends certain comments via web request to a 3rd party app we use. 

It works great, except with attachments. When trying to send an attachment all that is sent is the file name. 

Is there a way to send the actual file through a web request?

Thank you

[Pramodh M · Accepted solution]

@atarab 

It's not possible!!

Attachments Automation is still a feature request

https://jira.atlassian.com/browse/JSDCLOUD-3371

Here's the alternative & reference

https://community.atlassian.com/t5/Jira-questions/Automation-Send-an-email-with-the-attachments-attached/qaq-p/1532428

Thanks,

Pramodh

[Boris Berenberg - Atlas Authority]

Pramodh is absolutely right. This is still not possible, and we are still supporting it in Notification Assistant for Jira 😄

[Pramodh M]

Yep @Boris Berenberg - Atlas Authority 

[azadeh.nazari]

I need guidance.

I want to send a ticket to my customer from inside the ticket portal, and I attached a file to the ticket.

I created an automation. When a ticket is created, it should send an email to a custom field which is my customer's email, and the email is sent to my customer.

My problem is :  The email sent to my customer from the automation does not contain the attached file.

don't want the customer to log into the service desk via a link and see the file; I want the attached file sent to their email.

My problem is : And also, I want the customer to be able to attach a file to their email reply received through the automation, and I want to see the customer's response with the attached file inside the ticket comments

Does Jira Service Desk have this capability in automation?

[Boris Berenberg - Modus Create]

It does if you use Notification Assistant for Jira. Otherwise, no it does not.

[azadeh.nazari]

@Boris Berenberg - Modus Create 

Thank you for your help,

If I set the notification to send the attachment to my customer's email:

• Can the customer respond to the notification from his/her email ?
•  Can I see the customer's response on the ticket comments?

Thanks,

[Boris Berenberg - Modus Create]

Yes to both questions.