Separate notification and mailing list

[Antonia]

When we receive a problem by email, we create a ticket in Jira with the email. Our IT mailing list is then written to BCC and we always receive notifications when this ticket is processed/closed.

How can I stop receiving notifications for this mailing list? I don't want to switch off the notifications for all customers, but only for the distribution list.

Is it somehow not possible to distinguish between normal notifications and who is on a distribution list?

[Alexander Hohmann]

Have you looked into the product settings of your personal profile? You can toggle notifications there.

Edit - sorry, that will not help you, since it will have an effect on all lists.

[Antonia]

I am now trying to get into the mailing list account and then I will try out the personal settings.

Edit: It doesn't work!

[Nikola Perisic]

Hello @Antonia 

What is your current setup for your Internal notifications in your JSM project (Project Settings > Notifications), specifically when the issue is closed?

[Antonia]

I have currently turned off all settings because of this problem. But otherwise I would have had the yellow highlighted setting activated.

[Nikola Perisic]

These notifications are being applied to all customers - even the ones who are involved in the distribution list.

[Antonia]

So there is no way to remove the mailing list from the notifications? Or could I log in to Jira with the distribution list and switch off the notifications?

[Nikola Perisic]

When it comes to distribution lists, the notifications cannot be avoided, see: https://community.atlassian.com/forums/Jira-Service-Management/Emailed-requests-and-distribution-lists/qaq-p/2928689

Jira doesn't know which users shouldn't be notified from the distribution list.

[Antonia]

And the personal settings from the distribution list are then overwritten?

[Nikola Perisic]

You can try with the personal settings, as I haven't done this myself.

[Antonia]

It doesn't work. :(