Service desk "view workflow" not showing

[tomas.kadlec]

Hi,

we've created new Service desk project, everything is ok but "view workflow" is not visible to roles we need.

In Permissions scheme we've got everything correctly. By testing I've noticed that only administrators and service desk team can view link for workflow.

Is there any fix/workaround for other project roles like members? While Googling I wasn't able to find anything related to that nor anything which would tell me the reason why is it like that.

[Yanty Ghani [ServiceRocket]]

Hi @tomas.kadlec ,

Can you please share a screenshot of your "View Read-Only Workflow" permission in Permission Scheme? Which role that cannot view the workflow, and are those members able to view the issue?

[tomas.kadlec]

Hi @Yanty Ghani [ServiceRocket]

that was super fast response!

Underlined roles cannot see the "View Workflow" link.  Can't tell why though but "Administrators" and "Service desk team" as default ones are working

[Yanty Ghani [ServiceRocket]]

It looks like in JSM projects, only users in project roles added to "Service Project Agent" permission can view the workflows. Because in JSM issues, any users that are not an agent but can view the tickets from Jira backend are considered "collaborators". So they can add comments to the ticket, and that's pretty much it.

[tomas.kadlec]

Yes, it's JIRA Service Management project.

Even if the user is browsing the issue directly in JIRA not in customer portal?

I think there's no workaround and we have to live with it, right?

[Yanty Ghani [ServiceRocket]]

You can add those project roles to "Service Project Agent" and "View Read-Only Workflow" permissions, but not to other permissions. That should allow them to view the workflows.

[tomas.kadlec]

Ok, thank you very much!