Setting up email

[Julian Haines]

Good day,

I am going live with JSM tomorrow and have a question about setting up email, I have two projects setup each with different emails for customers to raise tickets.

I can see in JSM a section where I can add incoming mail settings and option to "Sign in with Microsoft", does this support MS Graph (Client ID / Secret)?

Also when emails come in from one address how do I get it to raise tickets in the correct project? is it mail handlers and if so how is this done?

[Pasam Venkateshwarrao]

Hi @Julian Haines 

Welcome to the community,Incoming Email handler used to create a automate jira ticket creation through Email

Yes, Jira supports Microsoft Graph API, primarily for configuring incoming mail allow users to create issues /comments from incoming emails.

 To configure Incoming Emails refer the doc  https://confluence.atlassian.com/servicemanagementserver/managing-the-email-channel-939926306.html

Hope this helps

[Julian Haines]

Thanks, forgot to say its JSM Cloud, also does JSM support MS Shared Mailboxes?

Thanks

[Pasam Venkateshwarrao]

@Julian Haines 

Yes, JSM cloud can support Microsoft (MS) shared mailboxes

Steps to Configure JSM with a Shared Mailbox:
Create a Shared Mailbox:
Ensure a shared mailbox is created in your Microsoft 365 environment.
Grant Permissions:
Grant users the necessary permissions (Full Access and Send As) to the shared mailbox.
Configure JSM Mail Handler:
Navigate to Project Settings > Email Requests.
Configure the JSM Mail Handler with the shared mailbox details

Already i configured in my JSM cloud its working for me 

Hope this helps if you are still facing let me know i can help