Show/Hide Custom Fields depend on another custom Field Value

[Stefani Kaimakliotou]

Hi,

I have three custom fields (A, B, C). I want to display on the form/initialize fields B and C only when field A has a value. Field A is a Select List (single choice). I have the Scriptrunner plugin so i can use either behavior plugin or scripted fields. I found many solutions in the community with similar codes but none of them is working properly for my project. 

Where do i have to put the code and what code shall i use to make the fields B and C hidden from the beginning (before creating the issue)?

[Joshua Yamdogo @ Adaptavist]

Hi Stefani,

You should be able to do this fairly easily using a behaviour.

1. Create a new behaviour added to Custom Field A
2. Add a server side script
3. Use this code (remember to put in the names of your fields for Field B and Field C)

def SelectListA = getFieldById(getFieldChanged()) // Field A

def TextFieldA = getFieldByName("TextFieldA") // Field B
TextFieldA.setHidden(true)

def TextFieldB = getFieldByName("TextFieldB") // Field C
TextFieldB.setHidden(true)

if (SelectListA.getValue()) {
    TextFieldA.setHidden(false)
    TextFieldB.setHidden(false)
}

This script will hide Field B and Field C whenever someone tries to create an issue. If they select a value for Field A, both fields will become visible.

Fields hidden from the beginning:

Fields shown after SelectListA has a value:

[Stefani Kaimakliotou]

I've tried it but it doesn't work, Am i missing something? I want to hide automatically these fields on the form. I am working on a Service Desk issue's form. When a user clicks on the 'Report a problem', the form that is shown has to have the fields B and C hidden and display them only when the user choose any value from the field A. Do i have to enable Initialiser Function or Validator Plugin?

[Joshua Yamdogo @ Adaptavist]

Behaviours do not work well with JIRA Service Desk, unfortunately.They are not compatible with each other.  https://productsupport.adaptavist.com/browse/SRJIRA-728

[Qi Jiang]

Hi Joshua,

This works

[Stefani Kaimakliotou]

Qi Jiang what does exactly work? Is there any other way/solution for this to be done in Service Desk?