Show fields based on other fields values

[Katya Godneva]

Well-known plugin ectensions for JIRA service Desk offers to show fields based on other fields' values or options, on customer's portal.

I wonder, can the same somehow bw done for internal interface, agent's interface.

For example, if the agent sets the category of an issue as network problem, there appears a list of more specific categories, related to network, like

• wireless
• connectivity problem
• IP adressing 
• DNS failure

and so on.

Looks like we could use the feature (I dont's want to do more than one of these categories of an issue).

Thanks in advance for any suggestions.

[Alexey Matveev · Accepted solution]

As far as I remember you are on Cloud. You can not do it on Cloud.

[Katya Godneva]

No, Server. Is that possible on server?

[Alexey Matveev]

You would need an add-on for it. Either Power Scripts or ScriptRunner.

I could help you with the Power Scripts.

[Katya Godneva]

That would be great. I have yet very little experience with power scripts.

[Alexey Matveev]

First you write a script like this:

lfWatch("customfield_10100", {"customfield_10100"}, "hook.sil");

 Then you connect this script to a LIve Field. You can find how to do it here:

https://confluence.cprime.io/display/JJUPIN/Live+Fields+Configuration

Then you create the hook.sil with a code like this:

if (argv["customfield_10100"] == "Network Problem") {
 lfShow("customfield_10101");
 lfShow("customfield_10102");
 lfShow("customfield_10103");
 lfShow("customfield_10104");
 
} else {
 lfHide("customfield_10101");
 lfHide("customfield_10102");
 lfHide("customfield_10103");
 lfHide("customfield_10104"); 
 
}

customfield_10100 - is the id of the Category field.

other custom fields are the 

• wireless
• connectivity problem
• IP adressing 
• DNS failure

custom fields.

[Katya Godneva]

Thanks a lot! that looks like the solution we were looking for! :)

[Alexey Matveev]

Ekaterina, You are most welcome!