Sometimes automation rule doesn't run and it doesn't display anything in the audit logs

[Abhishree Nagesh]

Hi,

Using Automation for jira for the auto update of the status from jira software project to jira service desk project.

We have written the rule for one particular project .(global rules)

Sometimes the status in audit logs shows success , But when  it shows no action performed,if it is viewed in detail then jql query condition is not meet is display and issue key would be of different project .

Sometimes rule doesn't run and it doesn't display anything in the audit logs.

please provide the solution ,it is blocker in the production server.

Regards,

Abhishree Nagesh

[Laurens Coppens]

Abhishree,

For this case i think its best to open a support case with codebarrel, they have great support for their automation plugin.

If you want to get support here in the community its best to share some more details about the rule:

* What is the trigger

* Why is it a global rule when you only use it for one project?

* What is the jql

Regards,

Laurens

[Abhishree Nagesh]

Hi, 

@Laurens Coppens 

Thanks for your quick reply.

I have raised the ticked to the add on vendor also, waiting for their reply.

There are three types of rules created,

1.auto creation of issue(from jira service desk to jira software)

2. auto copy of comment (from jira software to jira service desk)

3.auto update of status.(from jira software to jira service desk)

First two are working fine.but not the auto update of status

Please find the attachment for the trigger and jql query

[Laurens Coppens]

As the log says, the jql condition was not met.

So you need to check the original ticket EASYREWARD-18 to find out why.

Also check the history log of that ticket because it could be that the issue meets the jql at this point, but not when the rule was triggered.

The jql is not fully visible in the screenshot, but i see it doesn't only check the project but there is also an "AND" clause, maybe there is a problem there?