Switching fields in portal when changing language

[Kortüm Thomas]

I would like to switch between two fields in the Service Portal, depending on the language setting. So, language 1 shows field 1, language 2 should show field 2.
The background is:
In one language, the options in a select field are different from those in the other language.

How can this problem be solved, as I would like to use only one portal for both languages?

Thank you in advance.

[Alex Koxaras -Relational- · Accepted solution]

HI @Kortüm Thomas 

You can't do that. What field you place on your request types, these are the field that are going to be visible for all customers on that project.

What are the values of these two fields? How are they different from each other?

[Kortüm Thomas]

Hi Alex Koxaras,

The language context also delimits the region. The supply is done by other suppliers that are available for selection. These are the different options in both fields. The background is also, among other things, that the options in the Select field cannot be translated.
It is a workaround for geo-localisation. Do you see any other possible solution?

Regards
Thomas

[Alex Koxaras -Relational-]

@Kortüm Thomas 

The way I would approach this problem is by:

• Creating X custom field with different supplier choices based on region
• Use FORMS on my request types
• Use conditional sections on the said Forms

Forms have the ability to show/hide sections based on choices from "closed-answers" fields, like single and multi select, checkboxes etc.

• I would create a field for the customer to choose the region
• According to the region I would show only the field which correspondent to that region

Read more about forms here: https://support.atlassian.com/jira-service-management-cloud/docs/what-are-forms/

[Kortüm Thomas]

Hi @Alex Koxaras -Relational- ,

Thank you for the quick reply. I would like to try your suggestion. It sounds like a workable solution. Have a nice weekend.

Regards
Thomas

[Alex Koxaras -Relational-]

@Kortüm Thomas good to know that!

Try it and let me know here if that worked out for you!

[Kortüm Thomas]

Hi @Alex Koxaras -Relational-,

It works for us.

Thank you for your support.
The issue can be closed.

Regards

Thomas

[Alex Koxaras -Relational-]

@Kortüm Thomas I can't close the issue :)

But you may mark my answer as accepted in order to help others in the community! Thank you!