The approval request is not visible in the Service Desk

[Игорь Титов]

Hi! 

I'm the approver in the issue.

The confirmation button is available to me.

But I don't see the request in the jira service desk's approvals.

[Mikael Sandberg]

In order for a request to be available on the portal the Request type field has to have a value. Unless your automation is using the new "Create issue with a request type" the automation cannot set the request type as part of creating the request.

[Abel A]

@Игорь Титов 

A related ticket, this might help. 
Automation-to-create-issue-and-set-Request-type/qaq-p/1905460 

[Игорь Титов]

This task was generated by automation.

If I create task in the project by "create" button or by the form in help center - it's ok

I see all requests.